Frequently Asked Questions

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FAQ

 

Do you provide home care services for someone in a hospital, nursing home, or assisted living facility?

At LOES, our care services extend to individuals of all ages and abilities, whether they reside in a residence or a facility. This includes hospitals, skilled nursing facilities, rehabilitation centers, and assisted living communities. We also offer specialized Hospital-to-Home Care, focusing on safety, healing, and recovery within the comfort of home.

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Do you only offer long-term care, or are there short-term care options?
Our in-home care plans at LOES are flexible, tailored to your needs rather than a specific duration. Whether you require minimal assistance or more comprehensive care, the LOES HomeCare team will collaborate with you to create a personalized plan that suits your unique situation.

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How will I get matched with the right caregiver for my needs?
LOES caregivers undergo comprehensive training, extensive background checks, and are bonded and insured. Your caregiver is meticulously matched with your customized care plan, considering your schedule, their availability, skills, personality, and interests to ensure an in-home care experience that aligns seamlessly with your needs.

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How long does it take to be assigned a caregiver?
We recommend scheduling a no-obligation in-home assessment promptly, allowing us to establish a client profile and match you with the most suitable caregiver. Even in urgent situations, LOES strives to fulfill immediate in-home care needs as swiftly as possible.

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I am the person primarily responsible for my family member’s care. How will I be included or stay
informed?

Family involvement is integral at LOES. Our client management system facilitates real-time feedback from caregivers, and we proactively communicate progress, observations, and concerns directly with the responsible family member to ensure optimal care.

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Will my medical insurance help cover the cost of in-home care?
For information on covering the cost of LOES in-home care services, contact our local office. Our team can guide you on questions to ask your insurance carrier regarding coverage, and we can provide assistance with Long-Term Care insurance reimbursement.

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Will my Medicare or Medicaid help cover the cost of in-home care?
Some Medicare Advantage plans may cover non-medical in-home care services, and Medicaid coverage is state-specific based on financial need. Reach out to LOES for more information tailored to your location.

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Will my VA benefits help cover the cost of in-home care?
LOES is committed to supporting veterans and their families. Contact us to explore your eligibility for VA home care benefits, and we can assist you in accessing the quality in-home support you deserve.

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How does billing and payments work at LOES?
LOES will explain billing procedures and payment options when establishing your service agreement. Most LOES offices accept major credit cards and offer electronic funds transfer options for your convenience.

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Is there any additional cost for LOES services I need to be aware of?
LOES maintains transparency in our service agreement, ensuring no hidden fees. Any potential additional costs, such as mileage for caregiver errands, will be clearly communicated.

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What if I have a concern and need to speak with someone after business hours?
The LOES team is available 24/7, 365 days a year, ensuring you have support and answers to your care-related questions whenever you need them.

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No long term contracts
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Experienced caregivers
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Licensed, certified & accredited
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100% satisfaction guarantee
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Satisfied clients
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Not a franchise
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LOES - Loving Our Elders and Seniors

155 Willowbrook Blvd, STE 110 4920
Wayne, NJ 07470
United States
Tel: 856-343-2494
Email: info@loeshomecare.com

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